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Return & Refund Policy

Thanks for shopping at Hot Surf 69.

If you are not entirely satisfied with your purchase, we’re here to help.

Returns

You have (30 days ) calendar days to return an item from the date you received it.

To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging.
Your item needs to have the receipt or proof of purchase/print out, please.

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment).

You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

If an item is faulty etc. we will pay for shipping Etc, if you have an issue or want any more information regarding returns, please give the team a call on 01872 573242

WE SHIP TO THE EU!! HASSLE FREE.
We will continue to ship surfboards, wetsuits & surf accessories to our customers in the EU Fast & hassle Free.
You automatically SAVE THE 20% UK VAT. 
When you checkout and select a delivery country in the EU the 20% UK VAT is automatically deducted from your order total. When you check out and select your country for shipping the VAT will be taken of the total.
How Delivery works.
We will despatch your order within 1 working day and complete ALL the required customs forms electronically. You will not have to do anything extra.
You will receive tracking information via e-mail from DHL that will allow you to track the order to your door. When your order arrives in the destination country you will have to pay your country specific VAT & any import duty or handling charge. The courier will contact you via text or e-mail with the instructions of how to do this.
For example
21 % Spain
20 % France
22 % Portugal
19 % Germany
22 % Italy
23 % Rep Ireland
The process is very quick, and your order will be delivered to you as soon as your country specific VAT is paid.

VAT and Import Duties 
Applicable shipping is displayed during checkout. Please note there is no option to pay duties up front. You will have to pay the VAT & and
duties directly. The courier delivering your order, or customs from your country, will txt or e-mail you with instructions of how to make the payments. Its quick and simple.
In most cases the VAT will be roughly equivalent to the UK VAT that we automatically deduct from your order. UK VAT is 20% and most EU countries are between 20% and 23%. If you are unsure of the VAT rate in your country, please check on your government tax website.
For more information on the VAT & import duty you may be liable to pay please contact us on [email protected]
Import duties are slightly more complicated and, based on the EU / UK trade deal, are based on the country of origin of the goods you purchase. For good manufactured in the UK or EU you will pay no import duty. For goods made outside the EU / UK you may pay an additional 2.7% import duty. 

Advanced Payment Handling Charge (Surfboard Orders)

We are aware that some countries within the EU are charging an advanced payment handling charge on larger freight orders i.e., Surfboards. This is due to the courier having to pay the VAT and customs duties in advance. These are paid before they are collected from the recipient.  This isn’t much but you may have to pay.

Any more questions please drop the team a message. 07342888975 [email protected]